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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My 96 year old friend here in New Zealand has forgotten her

Customer Question

My 96 year old friend here in New Zealand has forgotten her Kindle password. Can I create a new one for her?
JA: What's the make/model of your device? How old is it?
Customer: Generation 1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Holding the on switch on for just over 40 seconds.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Kindle just keeps requesting the password.
Submitted: 30 days ago.
Category: E-Readers
Expert:  Nathan replied 30 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 30 days ago.

Which password ***** ***** that you're stuck on?
Is it a security/lock password (to turn the kindle on), or her wifi password ***** her amazon account password?

Expert:  Nathan replied 24 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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