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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9252
Experience:  E-Reader Technician
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How do I replace a lost Kindle. I don't know. I have 3

Customer Question

How do I replace a lost Kindle.
JA: What's the make/model of your device? How old is it?
Customer: I don't know. I have 3 Kindles in the family but only know it was a paper white and a few years old. My Kindle email is***@******.***
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just lost it yesterday while traveling
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I think it was a paper white
Submitted: 26 days ago.
Category: E-Readers
Expert:  Randy Boman replied 26 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

If your Amazon device has been lost or stolen, you should de-register it from your account and contact Amazon Customer Service.

De-registering your device will prevent purchases from being made on your Amazon account using the device. When you contact Amazon Customer Service, we will mark the device as “Lost / Stolen” which prevents the device from being registered to another Amazon account in most cases.

To de-register your device:

  1. Go to Manage Your Content and Devices and select the Your Devices tab.<<<click this blue link<<<<
  2. Select the desired device and click the Deregister link underneath the device name.
  3. In the pop-up message, select the Deregister button.

Once your device has been de-registered, you should contact Amazon Customer Service as soon as possible. You can contact Amazon Customer Service by clicking the Contact Us button located on the left side of every Help page on the Amazon website.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!