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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31127
Experience:  Avid repairer and trouble shooter of E-Readers
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After turning on my nook color, I go to search and touch

Customer Question

After turning on my nook color, I go to search and touch download . The nook shows me one set of books and when I try to load more it says unabe tolosdthe data
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Do not know ,Have not had trouble down loading before
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am old have not tried trouble shooting. Has been going on for the past 2 days.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I guess not
Submitted: 27 days ago.
Category: E-Readers
Expert:  Richard replied 27 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds

Release, then connect the charger and try to turn on the Nook.

Let me know the results please

Thank you