My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can reply to me here by typing in the box below please.
Try these steps please.>>>>>PLEASE CLICK HERE<<<< Then click on return an item.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
did that work for you?