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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 43950
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Need to change e-mail and billing info, over 15 yrs, have

Customer Question

need to change e-mail and billing info
JA: What's the make/model of your device? How old is it?
Customer: over 15 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: have tried resetting info
JA: Anything else you want the ereader expert to know before I connect you?
Customer: my ore-mail is [email protected]
Submitted: 6 months ago.
Category: E-Readers
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

To change any of your CC information, you need to update your Amazon "One Click Payments" credit or debit card info from a PC or Laptop (NOTE: This can not be done from the Kindle directly).

You can view more information on how to to this from the link below:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201252570

Expert:  Aric replied 6 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 6 months ago.

Do you need further assistance with this?

Expert:  Aric replied 6 months ago.

Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating at the top of the page) to reflect that? Thanks in advance.