Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.
Where/how did you order the books? On the kindle, or on the computer?
Okay, what you need to do is go into your computer on amazon and flag those books to go to this kindle,
click here: http://amzn.to/2essnSC
Next to the book(s) you want, check the box, then click on Actions, then Deliver To, then choose your kindle
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