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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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IS WHAT DOES THIS MEAN THIS ITEM IS PROTECTED WITH DRM AND

Customer Question

IS WHAT DOES THIS MEAN THIS ITEM IS PROTECTED WITH DRM AND CANNOT BE READ ON YOUR KINDLE
JA: What's the make/model of your device? How old is it?
Customer: KINDLE FIRE ABOUT 4 YEARS AGO
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST STARTED WHEN I TRIED TO ORDER A BOOK COUPLE OF DAYS AGO
JA: Anything else you want the ereader expert to know before I connect you?
Customer: NO
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

You can reply to me here by typing in the box below please.

Are the books this is happening on books that you have purchased from Kindle?

Customer: replied 7 months ago.
Expert:  Randy Boman replied 7 months ago.

Thank you.

let's try a quick power reset to see if it clears up the message.

Hold the power button for 20 seconds on the Kindle. That will shut it off and restart, then allow up to 3 minutes for the software to load up.

Test out the issue, reply back to me with outcome. If does not work we can continue to troubleshoot the issue.

Expert:  Randy Boman replied 7 months ago.

Did that work for you?