Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.