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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
To be clear, this is a paid support site. There is no free in person help for these, kindle is an amazon device so an apple store would not help you anyway.
If you wish to continue under this fee structure, I need to know please which model the kindles are, and if they are under separate amazon accounts, or the same account?
Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.