How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My Nook Password seems to be blocked. How can I unlock it? I

Customer Question

My Nook Password ***** to be blocked. How can I unlock it?
JA: What's the make/model of your device? How old is it?
Customer: I don't know the model. It is a Samsung about 2 years old. I am 96 and
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has just started when I tried to buy a book. I have no idea what to do about troubleshooting
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so
Submitted: 29 days ago.
Category: E-Readers
Expert:  GeekGal replied 29 days ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

The username is ***** ***** address associated with the Nook. If you have forgotten the password, please click on this link http://www.barnesandnoble.com, then click on Sign In (top left area of web page), then on the next page, click on the link that says "FORGOT PASSWORD". On the PASSWORD ***** box that pops up, please type in your email address and click continue. You will be sent an email with instructions for resetting your password.

Please give this a try and let me know the results.