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Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.
Slide or press and hold the power switch for 40 second, then release.Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.
Thank you very much!
Okay, try this next please.
Connect the Kindle to a wall outlet power charger.
Then wait 15 minutes and try the reboot again while it is still connected.
Did that work for you?