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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9249
Experience:  E-Reader Technician
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My screen went now it wont do anything, Do11000, three days

Customer Question

my screen went white now it wont do anything
JA: What's the make/model of your device? How old is it?
Customer: Do11000
JA: How long has this been going on? What troubleshooting have you tried?
Customer: three days and I have tried holding the power button but all it will do is flash like it is turning off then go white again
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 27 days ago.
Category: E-Readers
Expert:  Randy Boman replied 27 days ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.

Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

Customer: replied 27 days ago.
it didn't work
Expert:  Randy Boman replied 27 days ago.

Okay, try this next please.

Connect the Kindle to a wall outlet power charger.

Then wait 15 minutes and try the reboot again while it is still connected.

Expert:  Randy Boman replied 27 days ago.

Did that work for you?