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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9252
Experience:  E-Reader Technician
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I was watching a video and all of a sudden it turnfd dull,

Customer Question

i was watching a video and all of a sudden it turnfd dull brown
JA: What's the make/model of your device? How old is it?
Customer: it is a kindle fire i received as a gift in july
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just about an hour ago i tried to restart it but may have done it wrong
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: E-Readers
Expert:  Randy Boman replied 29 days ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.

Slide or press and hold the power switch for 40 seconds, then release. Then check for normal operation.
Please let me know if this does not work for you, or if you need any other assistance.

Please take a moment to rate my service positively.

Expert:  Randy Boman replied 29 days ago.

Thank you!