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Hi there. My name is*****'m sorry that you are having this trouble. I will do my best to help. Do you connect your Nook via Wifi or a usb cable? Does your library use Overdrive and/or ADE (Adobe digital editions)?
Thank you for that information. I am finishing up with a previous customer who had followup questions. May I return to this is a few minutes, or would you prefer that I open the question to toher experts who may be able to help immediately?