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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20568
Experience:  Nook, kindle & ipad expert
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My kindle screen went totally blank - nothing but. It was

Customer Question

My kindle screen went totally blank - nothing but white. It was charged earlier so kmow charging wasn't the problem. HELP
JA: What's the make/model of your device? How old is it?
Customer: It is a 1at (or is it 5th) generation.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened about 30 minutes ago
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: E-Readers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  Nathan replied 1 month ago.

It is imperative that you reply back to me here, on your original question only, please.

Posting new/duplicate questions costs you more and hinders my ability to reply.

Please reply back here on this page when ready.

Nathan