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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36462
Experience:  Troubleshoot issues with E-readers.
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Do, my kindle is frozen what should i do? Read it last night

Customer Question

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JA: What's the make/model of your device? How old is it?
Customer: my kindle is frozen what should i do?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Read it last night no problem. Pick it up this afternoon and I get a cover page buy can't scroll to get to my library and can't turn it off.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I plugged it in but that hasn't helped.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the Power on / off button / switch on your Kindle for about 45 seconds, then turn it back on and check.

- Does the screen turn off when you hold the power on / off button / switch for a long time? How old is your kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 4 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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