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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
What sort of device is it, please?
Contact Amazon.com here:
and tell them the problem.
They may - if they live up to Amazon.com's excellent reputation - perhaps, ship you a new replacement.
But if they don't, get back to me, please.
It's the first thing to try.
Would you like to try a reset of the Kindle first?
If so I will instruct you.