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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Why can't I delete books from my kindle paperwhite? my

Customer Question

why can't I delete books from my kindle paperwhite?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: my kindle paperwhite is about one year old and I have no idea where to find it's make or model. Why do you say "printer"?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is the first time I've tried to use my paperwhite. I read the instructions on how to delete a book, but it doesn't work.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no, thank you!
Submitted: 4 months ago.
Category: E-Readers
Expert:  Kriptokrit replied 4 months ago.

Welcome and thanks for your question.I'm Todd and I will be the expert working with you today to help resolve your problem.

•ANSWER•

To permanently delete book please follow the steps below:

1. Go to the link below (use your Amazon username and password ***** log in) - click here
After log in you will be prompted with the "Manage Your Content & Devices" page (check the picture below)

2. Find the book you want to delete and select it.

3. On the left side, click on "Actions" and select "Delete".
4. You will be asked for a confirmation, since this action is non-revocable, the book would be completely gone and you will need to buy it again to read it. You will not be refunded the original purchase cost. Confirm with "Yes, Delete".
5. When done, turn off your Kindle, wait 2 minutes and turn it on. Go to Menu, and select Sync.

Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.

Kind Regards,
Todd

Expert:  Kriptokrit replied 4 months ago.

Here is the link for the step 1 ------> http://www.amazon.com/manageyourkindle

Screen shot picture for the step 1 ----->