How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I want a new one just like the one I have and I din't know

Customer Question

I want a new one just like the one I have and I din't know which it is'
JA: What's the make/model of your device? How old is it?
Customer: I have no Idea. IT IS kindle from Amazon and it is my second one.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It won't come on.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No
Submitted: 29 days ago.
Category: E-Readers
Expert:  Steve G. replied 29 days ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Upon completion of our chat, you will be asked to rate my service. Please understand that this is the only way I am ever compensated by this site. Please do not rate me until you are completely satisfied. It is in my best interest to completely fix your issue so that I may be compensated.

Ok then. Here we go.

Can you please tell me if this is a black and white, or color screen Kindle?

Please reply and we can continue.