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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13740
Experience:  E-Reader Expert
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My 2nd kindle has a problem it keeps speaking but does not

Customer Question

My 2nd kindle has a problem it keeps speaking but does not let me go to anything
JA: What's the make/model of your device? How old is it?
Customer: Don't know it's a thin fire. This is my 2nd one. My daughter has done something just get a voice tellingly us but it won't let us get out
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For 1 hour just gives instructions but doesn't let us get out every time we push a button it explains it but that it
JA: Anything else you want the ereader expert to know before I connect you?
Customer: Help
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

Expert:  info tech replied 1 month ago.

Do you need any more help with this please?question is still open unrated?

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