Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the chargerand upto 4 times before it resets.
Letme know if you need more help
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Do you need anymore help please?
Do you see any charging action at all from the tablet?lights?