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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13741
Experience:  E-Reader Expert
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I have an Amazon Fire. Some of my apps have vanished! What

Customer Question

I have an Amazon Fire. Some of my apps have vanished! What can I do to get them back
JA: What's the make/model of your device? How old is it?
Customer: Amazon Fire about 1 year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now. My 4 year old grandson has been playing games on it. I went to do my stuff and my email app and my silk app are not there.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I guess not. Thanks
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

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