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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35245
Experience:  Troubleshoot issues with E-readers.
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My kindle is fully charged but will not turn on. It is a

Customer Question

My kindle is fully charged but will not turn on.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: It is a kindle white but don't know the model, just started doing this a week ago
JA: How long has this been going on? What troubleshooting have you tried?
Customer: about a week don't know how to troubleshoot.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on and check.

- Is there any power / light? Is there anything showing on the kindle's screen after trying the above step?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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