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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 17968
Experience:  E-reader expert
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I lost the conecction I have my kindle old information.

Customer Question

I lost the conecction I have my kindle old information. jeannemabe45@ kindle.com I don't know my password ***** this. My new information is***@******.***, password ***** I just bought a kindle 8 and I can't get on it
Submitted: 6 months ago.
Category: E-Readers
Expert:  Josh replied 6 months ago.

Hi Jeanne,

You can reset the password ***** your old account by clicking here: http://amzn.to/2fgdxRI

Enter your old account information and follow the prompts to reset that password.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 6 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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