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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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What's the make/model of your device? How old is it? um how

Customer Question

hi pearl my name is vicki
JA: What's the make/model of your device? How old is it?
Customer: um how do I know very old at least 5 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its a basic kindle not a fire or a white ora nythfancy
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I need to connect to wifi so I can start bying books having trouble don't know ifits me or how old the system is or howlong I was "off line" but I wanna buy books again and I cant cause I cant get on line to get into amazon I guess it is?
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when connecting your kindle to your Wi-Fi / wireless network name?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on, then go to the menu Wi-Fi / wireless setting on the kindle and check?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,