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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9252
Experience:  E-Reader Technician
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To download software update for kindle fire. serial number

Customer Question

to download software update for kindle fire .
JA: What's the make/model of your device? How old is it?
Customer: serial number DO25 AOAO3037 074J
JA: How long has this been going on? What troubleshooting have you tried?
Customer: system version 7.5.1-user-5174320 about six weeks off line
JA: Anything else you want the ereader expert to know before I connect you?
Customer: I don't know what to ask .Unable to order and read more books . Am older and need help . Stan
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Follow these steps please>

Your Kindle Fire needs to be fully charged and connected to a Wi-Fi network before you can download the software update.

Tap the Quick Settings icon, and then tap Sync. The software update automatically downloads in the background, and installs after the download is complete and the device is asleep. Your Kindle Fire will restart during the software update.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

Expert:  Randy Boman replied 1 month ago.

did that work for you?