Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Joy, what is the make and model number of your eBook reader?
Ok, can you try the following:Press and hold the power button for 20 seconds to turn the Paperwhite device off.Wait a minute, then turn it on again.Let me know if it works after this?Pete.
Hi, just checking in on your question, do you need any further assistance?