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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have bought kindle books on line for years and they are

Customer Question

I have bought kindle books on line for years and they are transmitted wirelessly to my kindle device. The last two that I have bought have not come through. Why is this?
JA: What's the make/model of your device? How old is it?
Customer: How do I determine this?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I rang you yesterday and spoke to a man who suggested that my kindle was not connected to Wifi, but nothing has changed in that regard. As I have successfully bought a great many books in the past, why has this problem suddenly emerged?
JA: Anything else you want the ereader expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: E-Readers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Which model kindle do you have, and for how long have you had it?
When was the last time a purchased book did work properly on it?

If you go into the kindle menu, under device or about, it should show a software version (firmware) there, can you tell me what you see?

Customer: replied 1 month ago.
Kindle4.1.3(###) ###-####. Had it for some years.Purchased books work fine.There is no software version shown.Kindle shows no wifi signal but strong signal still coming to my PC.
Expert:  Nathan replied 1 month ago.

The software version is listed within the kindle settings menu, and that is an absolutely critical piece of information to be able to fix this.

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan