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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I just acquired a Amazon echo and I can't get it to hook up

Customer Question

I just acquired a Amazon echo and I can't get it to hook up with my WI-Fi.
JA: What's the make/model of your device? How old is it?
Customer: It is brand new and it is a Amazon Echo and the model number is ***** I still need a number to call IT at Amazon.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just brought it home last Monday a I have been trouble shooting since I brought it into the house trying to get it to hook up with my Wy-Fi. Remember I said that it is brand new.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: No!
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand/model of your wifi router?

You can reply to me here by typing in the box below please.