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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14514
Experience:  E-Reader Expert
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My Kindle is down, can't get on wifi and have lost all my

Customer Question

My Kindle is down, can't get on wifi and have lost all my settings...need help!
JA: What's the make/model of your device? How old is it?
Customer: I don't know.had it almost 2 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Happened yesterday...nothng wrong with it , ijst puched a wrong button
JA: Anything else you want the ereader expert to know before I connect you?
Customer: It is on factory settings and I have no idea how to reset everything
Submitted: 7 months ago.
Category: E-Readers
Expert:  info tech replied 7 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony