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It sounds like you may have damaged the kindle physically however please do the below and get back to me with the type of kindle ie Fire or paperwhite for example and its age
Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again
OK you will need to contact amazon
Use the contact button on the left of the page follow through the drop down menus they may replace it for you
A positive rating is appreciated thank you
Please consider rating the answer positively with the rating bar of stars at the top of the page,a 3 to 5 star rating (click submit) enables me to receive payment from the site thank you, ***** ***** question is open for 30 days