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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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A new pass code, Isecured it about 8 months ago. I set a

Customer Question

a new pass code
JA: What's the make/model of your device? How old is it?
Customer: Isecured it about 8 months ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I set a passcode but I lost it!
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, just how to reset the passcode.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Was the passcode forgotten?

What is the make / model of your device?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
It was forgotten. My kindle is less than a year old!
Expert:  Viet - E-reader Tech replied 1 month ago.

Thank you. Does the kindle ask for Passcode, or Wi-Fi / wireless password, or Amazon account password, etc.?

- Please let me know everything it is showing on the kindle's screen.

- Does the kindle let you go to menu / settings? Does the kindle let you open anything?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,