How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16361
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

Pearl. and I am referring to my kindle, I am not sure. This

Customer Question

Hi, Pearl. My name is***** and I am referring to my kindle,
JA: What's the make/model of your device? How old is it?
Customer: I am not sure. This is my 3rd kindle and is called Craig's 3rd kindle when
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't tried any troubleshooting because the "button" on top is broken and will not allow me to access any books, etc. Happened Saturday.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No maam.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi Craig,

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 2 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.