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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33891
Experience:  Avid repairer and trouble shooter of E-Readers
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I did a factory reset and now I am not able to get on the

Customer Question

I did a factory reset and now I am not able to get on the internet. After entering my security code and the password (actually 3 different ones), I get a message that there is an authentication problem. Using infinity's help I created the 3rd password, but it didn't work either.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: fire hd 8, series ?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on for at least 2 weeks. First off my yahoo account won't accept my password ***** could not solve that problem, so I decided to do a factory reset (dumb!!), and none I can't get on the internet.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Can I get my former settings off of my laptop?
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and connect to wifi

Let me know the results please

Thank you

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