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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13730
Experience:  E-Reader Expert
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My kindle screen is frozen. D00901 probably about 5 years

Customer Question

My kindle screen is frozen.
JA: What's the make/model of your device? How old is it?
Customer: D00901 probably about 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Turn off and on.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Also, recharge it
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello

Welcome

We find software glitches can upset the charging circuits

Please reset the kindle by holding down the on/off switch for 40 seconds(use a watch to time) ignore any messages the kindle may display,then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

Apositive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

Expert:  info tech replied 1 month ago.

How is this working out please?