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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35280
Experience:  Troubleshoot issues with E-readers.
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I was on a chapter and I lost it when I opened it up to go

Customer Question

I was on a chapter and I lost it when I opened it up to go for information and it won't open up .
JA: What's the make/model of your device? How old is it?
Customer: It is two years old .
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on your device for about 45 seconds, then turn it back on and check.

- Is there any power / light? Is there anything on the screen?

- Does this affect one particular book, or all?

- What's the model of your device, such as kindle, nook, ipad, kobo, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,