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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16414
Experience:  E-reader expert
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My book is downloaded andit wont start on the first page it

Customer Question

my book is downloaded andit wont start on the first page it opens up on page 30
JA: What's the make/model of your device? How old is it?
Customer: it is new i forget the model it is the one thacosts 199
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just now I have tried turnin it off and on
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 2 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.