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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9431
Experience:  E-Reader Technician
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I have a new Kindle but when I start it can only get Russian

Customer Question

I have a new Kindle but when I start it can only get Russian language not English !!
JA: What's the make/model of your device? How old is it?
Customer: Kindle Paper White newly purchased
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started - don't know how to troubleshoot
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Follow these steps please

1. Tap the menu button the top right of the screen, which looks like three horizontal lines.

Then Tap Settings. настройки

2. Tap the arrow next to Device Options. варианты устройств3rd arrow from top.

3. Tap the arrow next to Personalize Your Kindle.Персонализация Kindle4th arrow from top.

4. Tap the arrow next to Language. 1st arrow

5. Select the language you wish to change to and tap Ok.

6. Tap OK on the next pop-up. This will cause your Kindle Paperwhite to restart.