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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37144
Experience:  Troubleshoot issues with E-readers.
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Cant get my kendle to turn on. happened all of a sudden.

Customer Question

cant get my kendle to turn on. happened all of a sudden. have been using it for years. when i push on button o right the green light comes on a couple of seconds then all goes blank. screen never lights up??????
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: no problem in past, you mean make of kendle?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just moving on button, to turn on & off
JA: Anything else you want the eReader expert to know before I connect you?
Customer: my credit card was updated and has new number, had ordered book and apparently didnt gt processed
Submitted: 7 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Can you please press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check?

- Is the kindle charged?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 7 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,