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Ask Nathan Your Own Question

Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20494
Experience:  Nook, kindle & ipad expert
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I have a blank rectangle in the middle of the screen that i

Customer Question

i have a blank rectangle in the middle of the screen that i cant get rid of
JA: What's the make/model of your device? How old is it?
Customer: amazon, 6 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for 2 weeks. tried everything; turned it off, held it dowm, etc
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Is this a kindle?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
no more
Expert:  Nathan replied 1 month ago.

Which specific model kindle is it?

Customer: replied 1 month ago.
Don't know
Expert:  Nathan replied 1 month ago.

It is difficult to troubleshoot without specifics, but we'll continue on without it for now.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,
Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

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