I'm sorry about the issue. Can you please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on and check.
- Is there any error or message?
Please reply at the box below to continue. Thank you,
If needed, does the Fire device let you go to menu / settings?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,