Hi,I'm sorry about the issue. What is the model of your Internet modem/router device?Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac? Please reply at the box below. Thank you.
Please check at the back / bottom of your modem for the model of it. Also, do you see any password ***** key / passphrase at the back / bottom of your modem device?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,