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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36465
Experience:  Troubleshoot issues with E-readers.
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My Kindle has worked fine for ages. Suddenly it won't let me

Customer Question

My Kindle has worked fine for ages. Suddenly it won't let me search, or buy. It says it's connected to my usual network. What can I do? Any help appreciated! Regards
JA: What's the make/model of your device? How old is it?
Customer: Can't remember model - has backllit screen - bit less than a year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started about a week ago whole I was overseas. Don't know what troubleshooting to try
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Please try the following fix:

Solution #1:

- Press and hold (or slide and hold) the power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

Solution #2:

- If needed, disconnect the power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect. Then wait a few minutes, and check.

Solution #3:

- If needed, go to menu Wi-Fi / wireless setting on the kindle, then select your network name, then select option Forget. Then tap on your network name again, and Connect, and check. (If it asks for password, if needed, please check at the back / bottom of your internet modem / router device to see if there is any password/key/passphrase showing there; password ***** *****)

- Is there any error or message?

- What's the Wi-Fi / wireless network name your kindle is connected to? How many network name(s) does it show in the Wi-Fi / wireless setting on the kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,