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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle will not connect to wi-fi. I need to change my

Customer Question

My kindle will not connect to wi-fi. I need to change my password
JA: What's the make/model of your device? How old is it?
Customer: Oly aabout 10 months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My internet went down for 10 days and when it came back I couldn't connect. Have been trying to enter my password ***** get back in but it won't recognize it.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no thanks
Submitted: 6 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What's the exact error or message?

Are you able to check / confirm your Wi-Fi / wireless password?

What is the model of your Internet modem/router device?
Do you also have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.

Expert:  Viet - E-reader Tech replied 6 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,