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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35232
Experience:  Troubleshoot issues with E-readers.
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I want to cancel a kindle unlimited on a brand new kindle

Customer Question

I want to cancel a kindle unlimited on a brand new kindle and reregister the kindle to my granddaughter.
JA: What's the make/model of your device? How old is it?
Customer: kindle paperwhite, brand new. I can't even get a menu on it yet.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just started it up for her, a few minutes age.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can't get a tool bar for home, or any other function.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please try the following:

STEP 1:

- Sign in your Amazon account at the website below:

https://www.amazon.com/kindleunlimited

, then there, you can cancel your Kindle Unlimited membership.

STEP 2:

- Press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on.

STEP 3:

- On the kindle, tap on the 3-dot (or 3-bar) icon at the top, then tap on Settings, then tap on My Account option (or Registration option), then tap on the option Deregister... and confirm Deregister.

- Or another method: Tap on the 3-dot (or 3-bar) icon at the top of the kindle, then tap on Settings, then tap on on the 3-dot (or 3-bar) icon at the top again, then tap on Reset Device and confirm to reset to factory defaults.

STEP 4:

- You or her can set up / register the kindle again.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,