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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16050
Experience:  E-reader expert
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Kindle is stuck. Turn it on and it just stays on logo

Customer Question

Kindle is stuck. Turn it on and it just stays on logo "KINDLE FIRE"
JA: What's the make/model of your device? How old is it?
Customer: Two years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Couple of days. Tried a hard start several times
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No. Just want to read tonight
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi,

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 month ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 month ago.

I hope everything is okay with your issue. -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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