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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 17933
Experience:  E-reader expert
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How can I find my pin number or reset it? I want to watch a

Customer Question

How can I find my pin number or reset it?
JA: What's the make/model of your device? How old is it?
Customer: I want to watch a video and I am told I need a pin number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's for my granddaughter and she is in another location
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: E-Readers
Expert:  Josh replied 7 months ago.

Hi!

Click here: https://www.amazon.com/video/settings

You may be prompted to sign into your account

Open the Amazon Video PIN section under Parental Controls

Enter a 5-digit number to setup your PIN or select Reset your PIN if you forgot a saved PIN.

Select Save.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 6 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 6 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 6 months ago.

I hope everything is okay with your issue. -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.