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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31194
Experience:  Avid repairer and trouble shooter of E-Readers
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My kindle ( the new small square on) is not waking up when I

Customer Question

My kindle ( the new small square on) is not waking up when I open the book.
JA: What's the make/model of your device? How old is it?
Customer: its about 6 months old and the very new one
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's an oasis and you are my first person I have asked. It just started a few hours ago
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you