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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35194
Experience:  Troubleshoot issues with E-readers.
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Would like to put In new bankcard number to Purchase Books.

Customer Question

Hi would like to put In new bankcard number to Purchase Books .
JA: What's the make/model of your device? How old is it?
Customer: Amazon kindle 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: None Nothing wrong with present unit, I have a new mastercard with a new number.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Please try the following:

Solution #1

- Click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, and sign in your Amazon account if prompted

, then there, click on Settings near the top right

, then click on Edit Payment Method (under Digital Payment Settings section)

, then scroll down, then click on Add a card, and continue the instructions there in order to add your new card, and check.

Solution #2:

- If needed, click on the Amazon website below:

https://www.amazon.com/wallet

, and sign in your Amazon account if prompted

, then there, click on the old card, if it's there, then click on Delete option and confirm

; (also, your new card should be showing there, but if not, add a new card there.)

, then only if needed, try Solution #1 above again, and select your new card and continue, and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,