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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 36565
Experience:  Troubleshoot issues with E-readers.
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I need to change c/c on my acct. (I have chgd. banks & have

Customer Question

i need to change c/c on my acct. (I have chgd. banks & have a new card. the old card is no longer valid). how do I fix? ron burke
JA: What's the make/model of your device? How old is it?
Customer: it's an asus (not sure of model) & is abt. 1.5/2 yrs old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I put my new c/c & info on my acct, yesterday, right under my old card. I didn't remove my old card however. & I suspect my payment for new books is still being routed to this canceled card.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: all I want is to put my new card into service (& cancel the old one?).
Submitted: 5 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your ereader device, such as kindle, nook, kobo, etc.?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 5 months ago.

If it is the Amazon / Kindle ereader device, then please try the following:

- Please click on the Amazon website below:

https://www.amazon.com/wallet

, and sign in your Amazon account if prompted

, then there, click on the old card, if it's there, then click on Delete option and confirm

, then if needed, click on option Add a card (scroll down first as needed), and continue the instructions there in order to add a new card, then check.

- If needed, click on the Amazon website below:

https://www.amazon.com/manageyourkindle

, and sign in your Amazon account if prompted

, then there, click on Settings near the top right

, then click on Edit Payment Method (under Digital Payment Settings section)

, then select your new card there, and continue.

, (or if needed, scroll down, then click on Add a card, and continue the instructions there.)

- Note: If you have a different ereader device, please let me know.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,