I'm sorry about the issue. Can you please press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on.
- Then go to the menu / Wi-Fi / Wireless option on the kindle, then select / connect to the correct wi-fi/wireless network name, then what happens? What does it show?
- What's the name of the wi-fi/wireless network you are trying to connect the kindle to?
Please reply at the box below. Thank you,
Thank you. xfinity is the wrong Wi-Fi network name. What's the brand / model of your neighbor's internet modem / router device?
- Is there any Wi-Fi / network name (SSID) at the back / bottom of the internet modem / router device? If yes, can you connect the kindle to that correct name?